Find the answers to your questions about the Reliable 8000BU/9000BU Steam Boiler

8000BU Series Steam Boiler

8000BU/41000IR

8000CD

8000CJ

How do I empty the water out of the 8000BU?

First, turn off the boiler and allow it to cool. Open the blowdown valve located on the side of your 8000BU near the bottom.  This will simultaneously empty the tank and clear out scale buildup.  Please make sure you are near a drain or sink when opening this valve to catch the water.

What are the 8000BU/41000IR’s technical specifications? 

8000BU: 

  • Dimensions: 12.25” x 14.25” x 20.5” (31cm x 36cm x 52cm) 
  • Weight: 26lbs, or 11.8kg, before water is added 
  • Maximum Steam Pressure: Up to 60 PSI/4.1 Bar 
  • Electrical requirements: 110/120V wall outlet setup is required to provide 20-amp service 
  • Wattage: 1000W 
  • Warranty: Limited 1-Year Warranty; 2-Year Warranty on the inner boiler tank 

4100IR:

  • Steam Hose Length: 7’ or 2.13m
  • Dimensions: 6” x 8” (15.24cm x 20.32cm)
  • Weight: 3.9 lbs, or 1.77 kg
  • Wattage: 800W 
  • Country of Origin: Italy 
  • Warranty: Limited 1-Year Warranty; 2-Year Warranty on the inner boiler tank 

Product Specifications: 

  • Total Wattage: 1800W 
  • Certifications: ETL Special Inspection
  • Country of Origin: Italy 
How long does the boiler take to heat up?

20 - 30 minutes

Why does the plug look different than a standard North American plug? 

The 8000BU requires 20-amp service, which is indicated by one of the upper prongs being sideways. If you do not already have 20-amp service, you will need to have an electrician make the conversion for you on an existing outlet. Luckily, it is a very fast and inexpensive procedure that an electrician can perform easily.

What is the difference between the 8000BU and 9000BU?

While both of these systems offer an uninterrupted steam supply through hooking up a direct water feed, the 9000BU offers additional flexibility. Not only is it on wheels so it can be easily moved around, but it contains a cabinet below the boiler where you can keep a bucket filled with water that the 9000BU can draw from instead of through a direct feed line.  For this reason, the 9000BU is also about twice as tall as the 8000BU.

What sort of water should I use in my boiler?

While any water can be used, using cleaner water will extend the lifetime of your boiler. That being said, DO NOT use distilled water in this particular boiler.  It will prevent the sensor from being able to read the water level and prevent it from automatically filling properly.  

If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.  We recommend draining your boiler at least once a week to prevent scale buildup.

Ironing is causing my fabrics to shine.  How can I avoid this?

Shine is often caused by applying excess heat to the material in question. The easiest way to avoid this is to purchase one of our 4000IA iron shoe accessories to reduce direct heat and allow the iron to glide easier over your fabric.  

If for some reason you are unable to do this, you can reduce the chance of shine by not allowing the iron to sit on the fabric in one place for too long.  You can also turn down the thermostat on your iron, but keep in mind that if you turn it down too low it can cause the iron to leak.

My iron is leaking.  How do I stop this from happening?

Leaking can be caused simply by having your iron thermostat set too low. Sometimes you will notice initial “leaking” from your iron when you first go to use it due to condensation left in the hose from a prior use.  This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level. 

If you have ruled out all of these possibilities and the issue persists, please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.

Why does my boiler switch keep going on and off?

When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off.  This will happen frequently while the unit is in use and is normal.

What is the silicone iron rest for?

This is a handy accessory that allows you to rest your iron wherever the silicone iron rest is placed to avoid burning or melting anything. The iron rest can even withstand your iron at maximum temperature.

If I let my boiler run dry, will it burn out the element?

While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated?

On the side of your unit you will see a black cap that says “Reset”. Unscrew the cap and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649

Can I use an extension cord?

It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How do you attach the iron shoe (4000IA) accessory to the iron?

Align the shoe so it fits around the base of the iron, and then pull the spring up over the cork handle and push it towards the back so it does not get in the way of your grip.

How do I clean and maintain my Reliable ironing station?

Please review the Care & Maintenance section of your User Manual for instructions. 

For Replacement Parts, check our Professional Ironing Accessories page or contact us at parts@reliablecorporation.com

To service your Reliable Ironing Station, contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.

How do I empty the water out of the 8000CD?

First, turn off your boiler and steam and wait until it has cooled. Then, open the drain valve located on the side of your 8000CD near the bottom.  This will simultaneously empty the tank and clear out scale buildup.  Please make sure you are near a drain or sink when opening this valve to catch the water.

What are the 8000CD’s technical specifications?
  • Dimensions: 12.25” x 14.25” x 20.5” (31cm x 36cm x 52cm) 
  • Steam Gun Hose Length: 6’, or 1.83m 
  • Weight: 26lbs, or 11.8kg, before water is added 
  • Maximum Steam Pressure: Up to 65 PSI/4.5 Bar 
  • Electrical requirements: 110/120V wall outlet setup 
  • Wattage: 1200W heating element that draws 10 amps 
  • Warranty: Limited 1-Year Warranty; 2-Year Warranty on the inner boiler tank 
  • Certifications: ETL Special Inspection
  • Country of Origin: Italy 
How long does the boiler take to heat up?

20-30 minutes

What is the difference between the 8000CD and 9000CD?

While both of these systems offer an uninterrupted steam supply through hooking up a direct water feed, the 9000CD offers additional flexibility. Not only is it on wheels so it can be easily moved around, but it contains a cabinet below the boiler where you can keep a bucket filled with water that the 9000CD can draw from instead of through a direct feed line. For this reason, the 9000CD is also about twice as tall as the 8000CD.

What sort of water should I use in my boiler?

While any water can be used, using cleaner water will extend the lifetime of your boiler. That being said, DO NOT use distilled water in this particular boiler.  It will prevent the sensor from being able to read the water level and prevent it from automatically filling properly. 

If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.  We recommend draining your boiler at least once a week to prevent scale buildup.

This unit is advertised as a “dental steam cleaner”.  Can I use the steam gun for other applications?

Yes of course! We have customers that use our boilers with pressurized steam guns for many purposes including cleaning medical equipment, jewelry, lab devices, and various other industrial applications.

My steam gun is leaking.  How do I stop this from happening?

Sometimes you will notice initial “leaking” from your steam gun when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  

If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.

How do I use the water measuring tube?

To check the level of water in the boiler, remove the pressure safety cap and insert the water measuring tube until it touches the very bottom of the tank. Then, cover the opening at the top with your thumb and lift the tube out of the water to see how full it is relative to the maximum capacity of your unit.  

Please note that the maximum indicated on the water measuring tube will be lower than the amount of water that can physically fit in your tank.  This is because you need to leave some room for steam!

Why does my boiler switch keep going on and off?

When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off.  This will happen frequently while the unit is in use and is normal.

If I let my boiler run dry, will it burn out the element?

While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated?

On the side of your unit you will see a black cap that says “Reset”. Unscrew this and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649

Can I use an extension cord?

It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How do I clean and maintain my Reliable ironing station?

Please review the Care & Maintenance section of your User Manual for instructions. 

For Replacement Parts, check our Steam Cleaning Accessories page or contact us at parts@reliablecorporation.com

To service your Reliable Ironing Station, contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.

How do I empty the water out of the 8000CJ?

First, turn off your boiler and steam and wait until it has cooled. Then, open the drain valve located on the side of your 8000CJ near the bottom.  This will simultaneously empty the tank and clear out scale buildup.  Please make sure you are near a drain or sink when opening this valve to catch the water.

What are the 8000CJ’s technical specifications
  • Dimensions: 12.25” x 14.25” x 20.5” (31cm x 36cm x 52cm) 
  • Weight: 26lbs, or 11.8kg, before water is added 
  • Maximum Steam Pressure: Up to 60 PSI/4.1 Bar 
  • Electrical requirements: 110/120V wall outlet setup
  • Wattage: 1200W heating element that draws 10 amps 
  • Warranty: Limited 1-Year Warranty; 2-Year Warranty on the inner boiler tank 
  • Certifications: ETL Special Inspection
  • Country of Origin: Italy 
How long does the boiler take to heat up?

20-30 minutes

What is the difference between the 8000CJ and 9000CJ?

While both of these systems offer an uninterrupted steam supply through hooking up a direct water feed, the 9000CJ offers additional flexibility. Not only is it on wheels so it can be easily moved around, but it contains a cabinet below the boiler where you can keep a bucket filled with water that the 9000CJ can draw from instead of through a direct feed line. For this reason, the 9000CJ is also about twice as tall as the 8000CJ.

What sort of water should I use in my boiler?

While any water can be used, using cleaner water will extend the lifetime of your boiler. That being said, DO NOT use distilled water in this particular boiler.  It will prevent the sensor from being able to read the water level and prevent it from automatically filling properly.  

If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.  We recommend draining your boiler at least once a week to prevent scale buildup.

My steam spout is leaking.  How do I stop this from happening?

Sometimes you will notice initial “leaking” from your steam gun when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  

If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.

Why does my boiler switch keep going on and off?

When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off.  This will happen frequently while the unit is in use and is normal.

If I let my boiler run dry, will it burn out the element?

While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated?

On the side of your unit you will see a black cap that says “Reset”. Unscrew this and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649

Can I use an extension cord? 

It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How do I clean and maintain my Reliable ironing station?

Please review the Care & Maintenance section of your User Manual for instructions. 

For Replacement Parts, check our Steam Cleaning Accessories page or contact us at parts@reliablecorporation.com

To service your Reliable Ironing Station, contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.

9000BU Series Steam Boiler

9000BU/4100IR

9000CD

9000CJ

How do I empty the water out of the 9000BU?

First, turn off your boiler and steam and wait until it has cooled. Then, attach the drain hose, remove the plug, and proceed to open the drain valve into a bucket or drain.

How do I connect the direct water feed?

The direct water line connects to the very bottom brass fitting on the top of the inside of the cabinet of the unit.

What are the 9000BU/4100IR’s technical specifications?

9000BU: 

  • Dimensions: 11.5” x 11” x 39” (29cm x 28cm x 99cm) 
  • Weight: 38lbs, or 17.2kg, before water is added 
  • Maximum Steam Pressure: Up to 60 PSI/4.1 Bar 
  • Electrical requirements: 110/120V wall outlet setup is required to provide 20-amp service 
  • Wattage: 1000W 
  • Warranty: Limited 1-Year Warranty; 2-Year Warranty on the inner boiler tank 

4100IR:

  • Steam Hose Length: 7’ or 2.13m
  • Dimensions: 6” x 8” (15.24cm x 20.32cm)
  • Weight: 3.9 lbs, or 1.77 kg
  • Wattage: 800W 
  • Country of Origin: Italy 
  • Warranty: Limited 1-Year Warranty; 2-Year Warranty on the inner boiler tank 

Product Specifications: 

  • Total Wattage: 1800W 
  • Certifications: ETL Special Inspection
  • Country of Origin: Italy 
How long does the boiler take to heat up?

20-30 minutes

Why does the plug look different than a standard North American plug?

The 9000BU requires 20-amp service, which is indicated by one of the upper prongs being sideways. If you do not already have 20-amp service, you will need to have an electrician make the conversion for you on an existing outlet.  Luckily it is a very fast and inexpensive procedure that an electrician can perform easily.

What is the difference between the 8000BU and 9000BU?

While both of these systems offer an uninterrupted steam supply through hooking up a direct water feed, the 9000BU offers additional flexibility. Not only is it on wheels so it can be easily moved around, but it contains a cabinet below the boiler where you can keep a bucket filled with water that the 9000BU can draw from instead of through a direct feed line. For this reason, the 9000BU is also about twice as tall as the 8000BU.

What sort of water should I use in my boiler?

While any water can be used, using cleaner water will extend the lifetime of your boiler. That being said, DO NOT use distilled water in this particular boiler.  It will prevent the sensor from being able to read the water level and prevent it from automatically filling properly.  

If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.  We recommend draining your boiler at least once a week to prevent scale buildup.

Ironing is causing my fabrics to shine.  How can I avoid this?

Shine is often caused by applying excess heat to the material in question. The easiest way to avoid this is to purchase one of our 4000IA iron shoe accessories to reduce direct heat and allow the iron to glide easier over your fabric.  

If for some reason you are unable to do this, you can reduce the chance of shine by not allowing the iron to sit on the fabric in one place for too long.  You can also turn down the thermostat on your iron, but keep in mind that if you turn it down too low it can cause the iron to leak.

My iron is leaking.  How do I stop this from happening?

Leaking can be caused simply by having your iron thermostat set too low. Sometimes you will notice initial “leaking” from your iron when you first go to use it due to condensation left in the hose from a prior use.  This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  

If you have ruled out all of these possibilities and the issue persists, please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.

Why does my boiler switch keep going on and off?

When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off.  This will happen frequently while the unit is in use and is normal.

What is the silicone iron rest for?

This is a handy accessory that allows you to rest your iron wherever the silicone iron rest is placed to avoid burning or melting anything. The iron rest can even withstand your iron at maximum temperature.

If I let my boiler run dry, will it burn out the element?

While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated?

On the side of your unit you will see a black cap that says “Reset”. Unscrew the cap and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at support@reliablecorporation.com  or call us at 1-800-268-1649

Can I use an extension cord?

It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How do you attach the iron shoe (4000IA) accessory to the iron?

Align the shoe so it fits around the base of the iron, and then pull the spring up over the cork handle and push it towards the back so it does not get in the way of your grip.

How do I clean and maintain my Reliable ironing station?

Please review the Care & Maintenance section of your User Manual for instructions. 

For Replacement Parts, check our Professional Ironing Accessories page or contact us at parts@reliablecorporation.com

To service your Reliable Ironing Station, contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.

How do I empty the water out of the 9000CD?

First, turn off your boiler and steam and wait until it has cooled. Then, attach the drain hose, remove the plug, and proceed to open the drain valve into a bucket or drain.

How do I connect the direct water feed?

The direct water line connects to the very bottom brass fitting on the top of the inside of the cabinet of the unit.

What are the 9000CD’s technical specifications?
  • Dimensions: 11.5” x 11” x 39” (29cm x 28cm x 99cm) 
  • Steam Gun Hose Length: 6’, or 1.83m 
  • Weight: 38lbs, or 17.2kg, before water is added 
  • Maximum Steam Pressure: Up to 65 PSI/4.5 Bar 
  • Electrical requirements: 110/120V wall outlet setup 
  • Wattage: 1200W heating element that draws 10 amps 
  • Warranty: Limited 1-Year Warranty; 2-Year Warranty on the inner boiler tank 
  • Certifications: ETL Special Inspection
  • Country of Origin: Italy 
How long does the boiler take to heat up?

20 - 30 minutes

What is the difference between the 8000CD and 9000CD?

While both of these systems offer an uninterrupted steam supply through hooking up a direct water feed, the 9000CD offers additional flexibility. Not only is it on wheels so it can be easily moved around, but it contains a cabinet below the boiler where you can keep a bucket filled with water that the 9000CD can draw from instead of through a direct feed line.  For this reason, the 9000CD is also about twice as tall as the 8000CD.

Where can I find the Care and Maintenance Instructions for this item?

The Care and Maintenance guide can be found through this link.

What sort of water should I use in my boiler?

While any water can be used, using cleaner water will extend the lifetime of your boiler. That being said, DO NOT use distilled water in this particular boiler.  It will prevent the sensor from being able to read the water level and prevent it from automatically filling properly.  

If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.  We recommend draining your boiler at least once a week to prevent scale buildup.

This unit is advertised as a “dental steam cleaner”.  Can I use the steam gun for other applications?

Yes of course! We have customers that use our boilers with pressurized steam guns for many purposes including cleaning medical equipment, jewelry, lab devices, and various other industrial applications.

My steam gun is leaking.  How do I stop this from happening?

Sometimes you will notice initial “leaking” from your steam gun when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  

If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.

How do I use the water measuring tube?

To check the level of water in the boiler, remove the pressure safety cap and insert the water measuring tube until it touches the very bottom of the tank. Then, cover the opening at the top with your thumb and lift the tube out of the water to see how full it is relative to the maximum capacity of your unit.  

Please note that the maximum indicated on the water measuring tube will be lower than the amount of water that can physically fit in your tank.  This is because you need to leave some room for steam!

Why does my boiler switch keep going on and off?

When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off.  This will happen frequently while the unit is in use and is normal.

If I let my boiler run dry, will it burn out the element?

While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated?

On the side of your unit you will see a black cap that says “Reset”. Unscrew this and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649

Can I use an extension cord? 

It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How do I clean and maintain my Reliable ironing station?

Please review the Care & Maintenance section of your User Manual for instructions. 

For Replacement Parts, check our Professional Ironing Accessories page or contact us at parts@reliablecorporation.com

To service your Reliable Ironing Station, contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649. 

How do I empty the water out of the 9000CJ?

First, turn off your boiler and steam and wait until it has cooled. Then, attach the drain hose, remove the plug, and proceed to open the drain valve into a bucket or drain.

How do I connect the direct water feed?

The direct water line connects to the very bottom brass fitting on the top of the inside of the cabinet of the unit.

What are the 9000CJ’s technical specifications?
  • Dimensions: 11.5” x 11” x 39” (29cm x 28cm x 99cm) 
  • Weight: 38lbs, or 17.2kg, before water is added 
  • Maximum Steam Pressure: Up to 60 PSI/4.1 Bar 
  • Electrical requirements: 110/120V wall outlet setup 
  • Wattage: 1200W heating element that draws 10 amps 
  • Warranty: Limited 1-Year Warranty; 2-Year Warranty on the inner boiler tank 
  • Certifications: ETL Special Inspection

Country of Origin: Italy

How long does the boiler take to heat up?

20-30 minutes

What is the difference between the 8000CJ and 9000CJ?

While both of these systems offer an uninterrupted steam supply through hooking up a direct water feed, the 9000CJ offers additional flexibility. Not only is it on wheels so it can be easily moved around, but it contains a cabinet below the boiler where you can keep a bucket filled with water that the 9000CJ can draw from instead of through a direct feed line.  For this reason, the 9000CJ is also about twice as tall as the 8000CJ.

What sort of water should I use in my boiler?

While any water can be used, using cleaner water will extend the lifetime of your boiler. That being said, DO NOT use distilled water in this particular boiler.  It will prevent the sensor from being able to read the water level and prevent it from automatically filling properly.  

If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.  We recommend draining your boiler at least once a week to prevent scale buildup.

My steam spout is leaking.  How do I stop this from happening?

Sometimes you will notice initial “leaking” from your steam gun when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  

If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.

Why does my boiler switch keep going on and off?

When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off.  This will happen frequently while the unit is in use and is normal.

If I let my boiler run dry, will it burn out the element?

While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated?

On the side of your unit you will see a black knob that says “Reset”. Unscrew this and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649

Can I use an extension cord?

It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

How do I clean and maintain my Reliable ironing station?

Please review the Care & Maintenance section of your User Manual for instructions. 

For Replacement Parts, check our Professional Ironing Accessories page or contact us at parts@reliablecorporation.com

To service your Reliable Ironing Station, contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.